August 27, 2008 at 4:33 pm
· Filed under DowntownHost
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First, it’s nice to see someone with nearly 2,000 posts on WebHostingTalk come out an review a webhost. Often most of the reviews are done by someone making their first post because it’s a fake or they were so happy/pissed off that they made a brand new account just to post their review.
Nevertheless, Amy-T has had a pleasant experience with DowntownHost, especially when it comes to customer service. All of her problems have been fixed, some took as little as 3 minutes while other more extensive problems up to 2 days. Every time though Amy-T felt that the tech was trying very hard to resolve the issue.
I opened an account with them back in 2006/06/28.
I have not had to talk to support that much except for a few of my clients that also had hosting with them.
Each time I talk to them they are very friendly and try their very best to solve the problem.
I forgot the date but some time back I think it was in April or May not real sure one of my clients was having an issue with downtown and I spent about 2 days with downtown tech support in fixing her issues. Even though she was not happy about how long it was taking or that she was having issues. I think how hard the tech staff worked on the issue with me was very professional and maybe even above and beyond to try and get things working.
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August 19, 2008 at 11:47 am
· Filed under 1and1
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This may seem like a biased post, but 1and1 has been around for a while and they have never had a good reputation from people in the business. They were commonly known as a company that expanded too fast and didn’t do enough for its current customers. However, it seems as though 1and1 web hosting has been making a bit of a turn for the better recently, as many people who for one reason or another have been with them have been reporting good things!
amagab, a customers of 1and1, has noticed that the customer support has improved significantly. Almost as if they were somehow a real person answering his question! Although this is only a positive review of one of many important parts of a host, at least it’s a step in the right direction for 1&1.
1and1 has always getting a lot of fudge here on WHT and a lot of times they deserve it. In the past their support has totally sucked. However, I have noticed lately that their support is actually improving A LOT!! I’ve been getting responses within a few hours and that is really good considering it would take days before. Also, in the past their responses were just generic and non-helpful but lately they have actually provided personal help and attention and fixed all the issues I’ve had. I know this should be expected from a registrar/webhost but I have to say I’m quite impressed. They are after all a really budget company.
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August 5, 2008 at 1:04 pm
· Filed under SoftLayer
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Although BitSurFer doesn’t speak English as his native language, the message he’s trying to send out comes out loud and clear. He has 110 dedicated servers with SoftLayer and is pleased with the service he’s received. When it comes to support, he enjoys how fast the response time is, but also mentions that while most of the time support is free, sometimes there is a $3 charge. (EDIT: Apparently the $3 charge is for support as SoftLayer’s servers are unmanaged and the $3 charge is per trouble ticket, which seems like a pretty good deal to me.)
Does anyone have more information about this charge?
Sales:even if kept typing for years i will not find a word to describe them
i get discount in orders i can not even believe it my self.
some times i call them to give a friend discount and they do it .
Support: can you find a support charge you only 3$
and most of the time for free
i call them and they answer even before i put my headset .
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