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brc_csf’s SharkTech Review - Dedicated

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brc_csf was looking for a web host that provided powerful dedicated servers for those on a budget. Because brc_csf does not need much support all he needed was a server up and running, he thought it would be a good match.
After signing up though, there were multiple delays and not much communication coming from SharkTech’s support team. After deciding that the host was not going to work out brc_csf tried to get a refund of the money, but was rejected.

12 hours later we were still at the queue. At this point we started some google searchs wondering if we whould go on and found some bad reviews. We thougth about all those issues (not receving replies to our previous e-mails, server being setup incorretly, hardware problems) and decided for cancellation and asking for money refund, which in my opinion seems fair, as they have not honored the 48h and the server has not been used yet. It even does not work. Also, we would not host our business with a company that silently ignore their clients. My stomach hurts when thinking about having a server down without replies.

The request was forwarded to sales which told us: “WE DON’T WORK WITH REFUND”.

We have lost US$373, have a server that does not work (reinstall STILL did not take place, hardware replacement either - More than 24 hours later).

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