September 15, 2008 at 5:16 pm
· Filed under Steadfast
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Steadfast is a hosting company using H-Sphere control panel, which is why Nadabrahma signed up with them. Things were going well for Nada until he tried putting on a wordpress blog with a custom theme. He inquired with the host as to why the blog was not loading properly and did not receive an answer, as wordpress was not something the support wanted to cover.
then put a Wordpress blog on that account (installed it myself using the latest WP version). I noticed it loaded a bit slower than the static sites but didn’t feel it was much to worry about.
However, yesterday morning when I tried opening that blog in my browser, it wouldn’t load at all! And the other static sites loaded normally.
I contacted their support and explained to them that the blog had gone down from one day to the next, and that I had made NO changes to the code in the meantime.
Nada eventually found out it was his theme that was causing the problems and I think the host shouldn’t be to blame for that. Nada installed something that was broken on his hosting account and expected the web host to fix it for him. However, this is a good thing to note, that Steadfast does not provide newbie level support, so if you are extremely new to the web you may want to go with a different host. However, intermediate to advanced users should be fine with this kind of support.
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August 27, 2008 at 4:33 pm
· Filed under DowntownHost
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First, it’s nice to see someone with nearly 2,000 posts on WebHostingTalk come out an review a webhost. Often most of the reviews are done by someone making their first post because it’s a fake or they were so happy/pissed off that they made a brand new account just to post their review.
Nevertheless, Amy-T has had a pleasant experience with DowntownHost, especially when it comes to customer service. All of her problems have been fixed, some took as little as 3 minutes while other more extensive problems up to 2 days. Every time though Amy-T felt that the tech was trying very hard to resolve the issue.
I opened an account with them back in 2006/06/28.
I have not had to talk to support that much except for a few of my clients that also had hosting with them.
Each time I talk to them they are very friendly and try their very best to solve the problem.
I forgot the date but some time back I think it was in April or May not real sure one of my clients was having an issue with downtown and I spent about 2 days with downtown tech support in fixing her issues. Even though she was not happy about how long it was taking or that she was having issues. I think how hard the tech staff worked on the issue with me was very professional and maybe even above and beyond to try and get things working.
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August 19, 2008 at 11:47 am
· Filed under 1and1
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This may seem like a biased post, but 1and1 has been around for a while and they have never had a good reputation from people in the business. They were commonly known as a company that expanded too fast and didn’t do enough for its current customers. However, it seems as though 1and1 web hosting has been making a bit of a turn for the better recently, as many people who for one reason or another have been with them have been reporting good things!
amagab, a customers of 1and1, has noticed that the customer support has improved significantly. Almost as if they were somehow a real person answering his question! Although this is only a positive review of one of many important parts of a host, at least it’s a step in the right direction for 1&1.
1and1 has always getting a lot of fudge here on WHT and a lot of times they deserve it. In the past their support has totally sucked. However, I have noticed lately that their support is actually improving A LOT!! I’ve been getting responses within a few hours and that is really good considering it would take days before. Also, in the past their responses were just generic and non-helpful but lately they have actually provided personal help and attention and fixed all the issues I’ve had. I know this should be expected from a registrar/webhost but I have to say I’m quite impressed. They are after all a really budget company.
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August 5, 2008 at 1:04 pm
· Filed under SoftLayer
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Although BitSurFer doesn’t speak English as his native language, the message he’s trying to send out comes out loud and clear. He has 110 dedicated servers with SoftLayer and is pleased with the service he’s received. When it comes to support, he enjoys how fast the response time is, but also mentions that while most of the time support is free, sometimes there is a $3 charge. (EDIT: Apparently the $3 charge is for support as SoftLayer’s servers are unmanaged and the $3 charge is per trouble ticket, which seems like a pretty good deal to me.)
Does anyone have more information about this charge?
Sales:even if kept typing for years i will not find a word to describe them
i get discount in orders i can not even believe it my self.
some times i call them to give a friend discount and they do it .
Support: can you find a support charge you only 3$
and most of the time for free
i call them and they answer even before i put my headset .
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July 14, 2008 at 7:04 pm
· Filed under DowntownHost
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maniakaz has a blog styled review of DowntownHost with near monthly updates. maniakaz is running a Joomla powered website, which comes with its own headaches if you are not very familiar with how to set it up and common problems that arise. However, when problems came about maniakaz just shot an email over to support and the problems were fixed in a timely manner (less than a day).
Overall maniakaz has had a positive and realistic experience with DowntownHost.
Next month (almost…) of experience with them.
First impression: site functions slower when compared to what is was at TCH.
Issues:
1. Some problems with my Joomla. At December 29 my Joomla crashed. I contacted support (2007 12 29. 07:58). Soon I was answered something was corrupt and needs to be deleted. The question was if I ok that. Some hours later (7, if I do recall it good)
View the full thread - Warning, English is not maniakaz’s first language, so please ignore some of the grammar errors.
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July 10, 2008 at 12:30 pm
· Filed under iMountain
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calidude has been with iMountain for quite some time. It appears as though iMountain is a “green” host, in that it is powered by the sun! Apparently they have solar panels blanketing the roof and walls of the building and since they’re located in Southern California, there’s no lack of sunlight to provide juice. They don’t say how much of their power is provided by solar, but I really doubt it could be entirely on solar, as servers and air conditioning units are very power hungry.
…Back to the web hosting, he’s pleased with their service and only experienced one major outtage in a year.
I forgot to write a 10 month review so here is my (almost) 11 month review.
GOOD: Support continues to be as fast as ever. I received a reply to one of my tickets the other day in under a minute. Must be a record. Also, the servers continue to fly along at lightning speed, as does their internet connection.
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July 5, 2007 at 9:31 am
· Filed under Servage
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Phil wrote a short novel about his experience with Servage.net’s shared hosting environment. He really liked the price and redundancy offered with servage.net, but didn’t enjoy the service or the lack of some basics features like FrontPage extension support and SSH.
Sounds like if you have a very specific set of requirements (high uptime and little support) servage.net might be the right fit for you.
Summary
Pros: Lots of features for a reasonable price, including unusual ones like clustered (redundant) servers and storage for offsite backups. No silly limits. Simple and effective anti-spam system and webmail.
Cons: Poor support, sloppy maintenance, no secure shell, no backups, no FrontPage server extensions, no log files, difficult migration.
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June 19, 2007 at 1:25 pm
· Filed under DowntownHost
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mikey1090 has been with Downtown Host for a little over 6 months and just posted his final review, as his site has grown beyond the shared-hosting level and now requires the greater resources that a dedicated server can provide.
Mikey didn’t provide any specific performance stats like uptime, but said before his site was extremely popular his site was fast and responsive (and when his site become a little too popular, eating up 25% of all the server’s resources, it was no so speedy anymore!)
he Servers
The servers are great. Fast, reliable, and the uptime was great. Any downtime was usually caused my my online game causing too much server load, so if it wansnt for me uptime would have been superb.
The hosting plan
I was on the bronze shared hosting plan. Price was great, no $3 for 1 trillion GB bandwidth or anything silly. I had 100GB transfer limit and rarely breached 20GB. I got everything i looked for in termsm of hosting plans - cpanel, mysql, php and even SSH access which many hosts dont give.
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